Moving from a 'monolithic' supplier to a multi-vendor environment

Posted by: Béatrice Lightfoot, Posted on: 19 December 2014 - Categories: Supply chain, Technology

2014 has been an important year for the Agency. We've moved from a 'monolithic' supplier to a new tower model with Service Integration and Management (SIAM) and a Service desk running across the towers. The tower model moves organisations away …