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Data, chat bots and AI: how we transformed support in the apprenticeship service

Posted by: and , Posted on: - Categories: Apprenticeship service, Customer Data Service, Data, Technology
mobile phone displaying the apprenticeship service web chat box on screen

In part 2 of their blog, the apprenticeship service support team look at service transformation and a 'digital by default' model. They also explain how this model enabled them to respond to the challenges posed by the Coronavirus pandemic.

A self-service model: how we transformed support in the apprenticeship service

Posted by: and , Posted on: - Categories: Apprenticeship service, Customer Data Service, Technology
Screenshot of the GOV.UK homepage for get help with the apprenticeship service, showing links to employer and training provider help articles.

In part 1 of their blog, the support team working in the Apprenticeship Service describe how they have transformed the way they work to provide a responsive, data-driven service for their users.

How the Apprenticeship Service has been creating a culture of design crits

Template used during a design crit feedback workshop. Shows four sections: likes, ideas, challenges and questions, and post-it notes in each section. Blurred text.

Jaskiran Kang, lead interaction designer in ESFA’s Apprenticeship Service, talks about how the service has changed the way design crits are run and why they’re so important.

Sign up to our new apprenticeship service webinar programme

Posted by: , Posted on: - Categories: Apprenticeship service, Apprenticeships, Delivery Management, Fire It Up, Technology, webinars
Man sitting at table with his left hand on laptop which is open and the screen displayed is that of the Apprenticeship services webinar programme. On the left there is also a cup of black coffee , glass of water and a red wallet on the table .

The Apprenticeship Service Engagement team has just launched a new webinar programme for autumn 2019. Helen Gorner, ESFA’s Head of Service Engagement, talks about the programme and how you can get involved.

Scaling up the Apprenticeship assessment service

A Product Manager and two of her team discussing the launch of the API in front of a whiteboard

Angela Scale is one of the ESFA’s Product Managers in the Apprenticeship Service. Angela talks about how the launch of an application programming interface (API) for end-point assessment organisations will support the service as it grows.

Why is a careers service Digital First?

National Careers Service logo

For this blog we are handing over to our colleague Joe Billington, director of the National Careers Service (NCS) on how, just like the apprenticeship service, the NCS has adopted a digital first approach. The mission statement for the National …