In part 2 of their blog, the apprenticeship service support team look at service transformation and a 'digital by default' model. They also explain how this model enabled them to respond to the challenges posed by the Coronavirus pandemic.
In part 1 of their blog, the support team working in the Apprenticeship Service describe how they have transformed the way they work to provide a responsive, data-driven service for their users.
Jaskiran Kang, lead interaction designer in ESFA’s Apprenticeship Service, talks about how the service has changed the way design crits are run and why they’re so important.
The Apprenticeship Service Engagement team has just launched a new webinar programme for autumn 2019. Helen Gorner, ESFA’s Head of Service Engagement, talks about the programme and how you can get involved.
Chris Dry and James Fisk from ESFA’s Academies and Maintained Schools directorate (AMSD) describe how they have used a prototyping tool to transform the Academies Financial Handbook into a digital product.
Angela Scale is one of the ESFA’s Product Managers in the Apprenticeship Service. Angela talks about how the launch of an application programming interface (API) for end-point assessment organisations will support the service as it grows.
Paul Rushton, ESFA’s Head of Contracting and Payments, talks about how the ESFA is making payment information easier for training providers to understand.
Lydia Carvill, junior user researcher at the ESFA, talks about her journey into user research.
Rob Sparks, Product Manager, from the Funding Transformation Programme talks about running a hack day.
For this blog we are handing over to our colleague Joe Billington, director of the National Careers Service (NCS) on how, just like the apprenticeship service, the NCS has adopted a digital first approach. The mission statement for the National …