Vanessa is head of user research on the digital apprenticeship service
UPDATE: This functionality is now live We will soon be adding a new piece of functionality into the apprenticeship service. This will enable levy-paying employers to add apprentices and set up payments to training providers. We've recorded this video to take …
As the lead user researcher on the apprenticeship service, I spend most of my time with employers and training providers, testing the service and trying to understand how to make it as easy to use as possible. Most of the …
The digital apprenticeship service is a complex programme with 7 scrum teams developing different elements of the service.
The Skills Funding Agency is designing a new service to help employers engage with apprenticeships online. When the service is live, it will help employers find out more about apprenticeships, recruit apprentices and manage funding. As part of our research we’d like …
Having a deep understanding of our users’ needs is crucial for building successful digital services. Here Vanessa, one of our User Researchers, rounds up some of the most common user research myths she's come across. If there are any you think …
Cartoons are a great way to help your colleagues identify with your users, and you don’t have to be an artist to make them work. I recently wrote a post on this topic for the GDS User Researchers blog. Like many …