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Employer Digital Service

Design trust - why it's important to influence stakeholders in the right direction

Lean UX canvas template containing 8 parts: 1. Business problem, 2. Business outcomes, 3. Users and customers, 4. User benefits, 5. Solution ideas, 6. Hypothesis, 7. What's the most important thing we need to learn first?, 8. What's the least amount of work we need to do to learn the next most important thing?

As designers, solving user problems is built within our DNA. We create our best designs when we work together to solve issues that users face.

Things you need before setting up your apprenticeship service account

Posted by: and , Posted on: - Categories: Agile, Apprenticeship service, Apprenticeships, Employer Digital Service

How many times have you started a task only to realise you don’t have the equipment or information you need?  Here are some tips to help you. Each account on the apprenticeship service must have registered at least one: account …

Getting real-time feedback from apprentices

Posted by: , Posted on: - Categories: Agile, Apprenticeship service, Apprenticeships, Content design, Data, Employer Digital Service

We want to find out how well apprenticeships are working for apprentices. Industry moves fast and we want to make sure apprenticeships move with the times, and remain relevant and effective. But how? We’re starting by getting real-time feedback from apprentices …

New feedback feature for the apprenticeship service

Posted by: , Posted on: - Categories: Agile, Apprenticeship service, Apprenticeships, Content design, Employer Digital Service

Product owner Paul Kelman tells us about a new apprenticeship feedback service designed to help employers share views on training providers. We’re developing an exciting new feature so that users can give feedback on aspects of their apprenticeship programmes. Initially …

From Funding Manager to Product Manager: building digital capability at the ESFA

Posted by: , Posted on: - Categories: Agile, Apprenticeship service, Employer Digital Service
Product Manager, Andy, and another colleague having a meeting by the release wall

My name’s Andy and I’ve worked for the Education and Skills Funding Agency for nearly eight years. For the past year, I have been helping to lead the delivery of the new apprenticeship service in my role as product manager. …

Help us design a new apprenticeships service for employers

Posted by: , Posted on: - Categories: Apprenticeships exemplar, Employer Digital Service, User research
A lady sitting with a tablet device on her lap looking at the Apprenticeship survey for employers online

The Skills Funding Agency is designing a new service to help employers engage with apprenticeships online. When the service is live, it will help employers find out more about apprenticeships, recruit apprentices and manage funding. As part of our research we’d like …

Find an apprenticeship - assisted digital user research

Posted by: , Posted on: - Categories: Apprenticeships exemplar, Employer Digital Service, User research

Jessica Gough, User Research Manager for our Find an Apprenticeship exemplar service, recently wrote a post for GDS's Assisted Digital blog. In the post she looks at how we're conducting user research with young people who have learning difficulties or lower literacy …