User researcher, Dan Clayton, talks about his transition from academic research to user research in the apprenticeship service, and how the Covid-19 pandemic has impacted how he works with colleagues and gathers research from users.
At the ESFA we have been conducting research with providers focusing on how they submit data to us and where improvements can be made. We looked at what transpires before and after submission of the ILR returns.
Lydia is a junior user researcher in the Apprenticeship Service looking at how ethics is being used in user research within the ESFA. The conversation around ethics in user research is fairly recent. This may be because user research as …
I started out as a business administration apprentice and now I help to design the online apprenticeship service.
Paul Rushton, ESFA’s Head of Contracting and Payments, talks about how the ESFA is making payment information easier for training providers to understand.
Lydia Carvill, junior user researcher at the ESFA, talks about her journey into user research.
At the apprenticeship service, we know the importance of focussing on user need. An important part of my role as lead user researcher is to bring together the knowledge of our user’ needs into a format which makes them accessible …
My name is Ben and I’m a user researcher working on the apprenticeship service. The apprenticeship service research team were recently given the opportunity to attend this year’s large employer roadshows (LERs). The roadshows are a chance for employers to …
Building digital capability in the public sector is not that easy. Gary Tucker, Head of digital for the apprenticeship service, shares 5 strategies for meeting this challenge
An insight from ESFA user researcher Ayiesha Russell into how we conduct user research and testing to help inform and improve the apprenticeship service from a user-centric perspective