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User research

Understanding our users better using the Large Employer Roadshows

Posted by: , Posted on: - Categories: Agile, Apprenticeship service, Apprenticeships, Content design, Digital strategy, User research

My name is Ben and I’m a user researcher working on the apprenticeship service. The apprenticeship service research team were recently given the opportunity to attend this year’s large employer roadshows (LERs). The roadshows are a chance for employers to …

5 strategies to build digital capability

Gary Tucker talking in a meeting

Building digital capability in the public sector is not that easy. Gary Tucker, Head of digital for the apprenticeship service, shares 5 strategies for meeting this challenge

What’s it like to do user testing with employers?

An insight from ESFA user researcher Ayiesha Russell into how we conduct user research and testing to help inform and improve the apprenticeship service from a user-centric perspective

The apprenticeship service – our current roadmap

Following on from my last blog and some of the feedback I received, I wanted to share the current delivery roadmap for the apprenticeship service with you. This starts to outline the most significant developments we are currently planning to …