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User research

From academic research to user research – 6 months in the Apprenticeship Service

Posted by: , Posted on: - Categories: Agile, Apprenticeship service, Public sector, User research
Employers are able to search for appropriate training courses and training providers as part of the Find Apprenticeship Training service. An example of a search inputted into FAT. The GOV.UK webpage displays a filter section. This demo shows a search for ‘digital’ apprenticeships. There is then a list of apprenticeships that are available displayed, varying in course levels and titles.

User researcher, Dan Clayton, talks about his transition from academic research to user research in the apprenticeship service, and how the Covid-19 pandemic has impacted how he works with colleagues and gathers research from users.

Understanding our users better using the Large Employer Roadshows

Posted by: , Posted on: - Categories: Agile, Apprenticeship service, Apprenticeships, Content design, Digital strategy, User research

My name is Ben and I’m a user researcher working on the apprenticeship service. The apprenticeship service research team were recently given the opportunity to attend this year’s large employer roadshows (LERs). The roadshows are a chance for employers to …

5 strategies to build digital capability

Gary Tucker talking in a meeting

Building digital capability in the public sector is not that easy. Gary Tucker, Head of digital for the apprenticeship service, shares 5 strategies for meeting this challenge

What’s it like to do user testing with employers?

An insight from ESFA user researcher Ayiesha Russell into how we conduct user research and testing to help inform and improve the apprenticeship service from a user-centric perspective