How we do user research in public beta
...service. In December 2016 the apprenticeship service passed its beta service assessment, meaning we could go live. While that’s a great achievement, it did not mean that our work was...
Testing with assisted digital users
...by our service to understand if it meets their needs and to find out how they would access the service. The charity has warned that although they can help arrange...
Getting value from agile - benefits management in the digital world
Moving to agile development methodologies has created a whirlwind of change for people. Out with the old and in the new. But the focus on iterative customer-led developments has meant that we are less comfortable nailing down requirements in advance. …