Writing with mental health in mind
...experiences to ensure our services are accessible for people with mental health conditions. Making services accessible to all I believe this is where great content can help. It has the...
How we do user research in public beta
...online. We were able to make rapid tweaks to make the process easier for all employers who would be using their apprenticeship service account. Testing payments We had already done...
My apprenticeship gave me the career path I'd always wanted
https://www.youtube.com/watch?v=S7yI0oy10Mwhttps://www.youtube.com/watch?v=S7yI0oy10Mw The SFA has employed apprentices for the past 3-5 years. Apprentices have been especially important in digital, and the team now building the apprenticeship service includes a number of...
Three things we learnt during private beta
...the service, they quickly realised there were some tasks they couldn’t complete alone. Because of this, we started to engage with other potential users - like members of the payroll...
Using cartoons to bring user research to life
...on this topic for the GDS User Researchers blog. User research cartoon - Hannah Like many user researchers, I’ve spent years experimenting with different ways of helping stakeholders engage with...