Writing with mental health in mind
...experiences to ensure our services are accessible for people with mental health conditions. Making services accessible to all I believe this is where great content can help. It has the...
How we do user research in public beta
...service. In December 2016 the apprenticeship service passed its beta service assessment, meaning we could go live. While that’s a great achievement, it did not mean that our work was...
My apprenticeship gave me the career path I'd always wanted
https://www.youtube.com/watch?v=S7yI0oy10Mwhttps://www.youtube.com/watch?v=S7yI0oy10Mw The SFA has employed apprentices for the past 3-5 years. Apprentices have been especially important in digital, and the team now building the apprenticeship service includes a number of...
Three things we learnt during private beta
...the service, they quickly realised there were some tasks they couldn’t complete alone. Because of this, we started to engage with other potential users - like members of the payroll...
Using cartoons to bring user research to life
Cartoons are a great way to help your colleagues identify with your users, and you don’t have to be an artist to make them work. I recently wrote a post...