How do you offer 24/7 digital services in a 9-5 organisation? The SFA takes many things into account when offering digital services. One of the things we’ve realised is that we have to be really careful about offering transactional digital services outside normal office hours.
As in any organisation, at the SFA there are lots of little opportunities to use digital to improve internal processes and make things clearer, simpler or faster for our staff.
“So we have these really lean business processes and we are going to build a set of services to support them. We will have data supporting Service Based Design but we won’t de facto have lean data. ‘Lean data’ … …
My colleagues know that I’m a bit of a Star Trek fan. People who remember the show will tell you that you could usually tell who was going to have something nasty happen them in that particular episode. You would notice a man in a red shirt, who you didn’t recognise, beaming down to the planet and within five minutes he had been vapourised by an alien death ray or poisoned by an innocuous looking plant.
When did you last take an exam? Do they fill you with concern, sleepless nights and dread? The Quality Management System we have created for our designs includes extensive peer and stakeholder review. Where we can, we involve external views …
In the past couple of years two of the key software development programmes within the Agency have switched from a traditional outsourced, waterfall-led arrangement, to a much more agile, internally controlled framework.
Two million UK apprenticeships were created in the last parliament. As one of those two million, I'd like to talk about my experience working in the Skills Funding Agency. I started here just over two years ago, a university drop-out stuck in a …
You know that old song about you saying ‘pot-at-o’ and me saying ‘pot-ay-to’ when we’re talking about the same thing? We often need to have similar conversations about data when you are designing interfaces. Data mapping is often deceptively easy, but …
What’s the common factor between ITIL, Agile, MSP, TOGAF and the GDS framework? The answer is that each of them assumes that their person leads the conversation between the business and the work being done. The architect is ‘god’ in …
...the same way you eat an elephant, in manageable chunks. The Find an Apprenticeship exemplar is the catalyst that is helping the Skills Funding Agency to embrace the Agile methodology.