For this blog we are handing over to our colleague Joe Billington, director of the National Careers Service (NCS) on how, just like the apprenticeship service, the NCS has adopted a digital first approach. The mission statement for the National …
How many times have you started a task only to realise you don’t have the equipment or information you need? It’s a frustrating experience. We don’t want anyone who needs to set up an apprenticeship service account to feel this …
Delivery Manager Andrew Howe on how replica environments support rollout confidence and protect user experience Talk of “top-secret replicas” and people would be forgiven for thinking of sinister sci-fi clones … but exactly the opposite is true within the apprenticeship …
My name is Ben and I’m a user researcher working on the apprenticeship service. The apprenticeship service research team were recently given the opportunity to attend this year’s large employer roadshows (LERs). The roadshows are a chance for employers to …
We want to find out how well apprenticeships are working for apprentices. Industry moves fast and we want to make sure apprenticeships move with the times, and remain relevant and effective. But how? We’re starting by getting real-time feedback from apprentices …
From November 2018, levy paying employers with an apprenticeship service account will notice a new “Recruitment” link on their account home page. This new link will give the employer direct access to the Recruit an apprentice tool, enabling them to …
Product owner Paul Kelman tells us about a new apprenticeship feedback service designed to help employers share views on training providers. We’re developing an exciting new feature so that users can give feedback on aspects of their apprenticeship programmes. Initially …
Building digital capability in the public sector is not that easy. Gary Tucker, Head of digital for the apprenticeship service, shares 5 strategies for meeting this challenge
An insight from ESFA user researcher Ayiesha Russell into how we conduct user research and testing to help inform and improve the apprenticeship service from a user-centric perspective
Following on from my last blog and some of the feedback I received, I wanted to share the current delivery roadmap for the apprenticeship service with you. This starts to outline the most significant developments we are currently planning to …
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