Agile

‘Quick, intuitive, easy’: How we have improved apprenticeship service applications for end-point assessment organisations

We are launching a new digital system to improve the process for end-point assessment organisations (EPAOs) submitting applications to assess apprenticeship standards. The learning requirements for standards are set out in an assessment plan. We know from feedback from users that …

Risky business – how delivery manager Andrew Howe’s approach to risk affects his life in and out of the apprentice service

This year I will be racing my Ducati 959 Panigale bike in the British Superbikes Ducati Trioptions Cup, so I am used to risk. Whether I am racing or running the replica environment for the apprenticeship service, I have a …

Why is a careers service Digital First?

For this blog we are handing over to our colleague Joe Billington, director of the National Careers Service (NCS) on how, just like the apprenticeship service, the NCS has adopted a digital first approach. The mission statement for the National …

Clones that take the risk out of product rollout

Delivery Manager Andrew Howe on how replica environments support rollout confidence and protect user experience Talk of “top-secret replicas” and people would be forgiven for thinking of sinister sci-fi clones … but exactly the opposite is true within the apprenticeship …

Understanding our users better using the Large Employer Roadshows

My name is Ben and I’m a user researcher working on the apprenticeship service. The apprenticeship service research team were recently given the opportunity to attend this year’s large employer roadshows (LERs). The roadshows are a chance for employers to …

Getting real-time feedback from apprentices

We want to find out how well apprenticeships are working for apprentices.  Industry moves fast and we want to make sure apprenticeships move with the times, and remain relevant and effective. But how? We’re starting by getting real-time feedback from apprentices …