As designers, solving user problems is built within our DNA. We create our best designs when we work together to solve issues that users face.
At the ESFA we have been conducting research with providers focusing on how they submit data to us and where improvements can be made. We looked at what transpires before and after submission of the ILR returns.
A new project has improved the way providers view their adult allocations statements.
CDS was a challenging project, in terms of the scale of the work, its technically complexity, and the number of contractor organisations involved. We take a look at what we delivered and what we learned.
The Customer Data Service allows us to transfer data in near real time between the multiple contractors who deliver the National Careers Service.
We hear from people in a contractor organisations who worked with us on the project.
How we kept the future, and others, in mind when designing the solution to a common problem.
The Customer Data Service (CDS) system was launched last November. It allows us to transfer data in near real time between the multiple contractors who deliver the National Careers Service.
The SFA runs the National Careers Service, which offers careers information, advice and guidance to citizens. We work with a number of contractors to supply the service. While this works well, it led to challenges around sharing data.
From time to time, when working with other teams on a project, priorities don’t always align. Although your team’s project is clearly the top of your agenda, other teams may have larger remits and your project is not deemed as …
What’s the common factor between ITIL, Agile, MSP, TOGAF and the GDS framework? The answer is that each of them assumes that their person leads the conversation between the business and the work being done. The architect is ‘god’ in …