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Solution Design and Innovation

How the Apprenticeship Service has been creating a culture of design crits

Template used during a design crit feedback workshop. Shows four sections: likes, ideas, challenges and questions, and post-it notes in each section. Blurred text.

Jaskiran Kang, lead interaction designer in ESFA’s Apprenticeship Service, talks about how the service has changed the way design crits are run and why they’re so important.

Scaling up the Apprenticeship assessment service

A Product Manager and two of her team discussing the launch of the API in front of a whiteboard

Angela Scale is one of the ESFA’s Product Managers in the Apprenticeship Service. Angela talks about how the launch of an application programming interface (API) for end-point assessment organisations will support the service as it grows.

What’s it like to do user testing with employers?

An insight from ESFA user researcher Ayiesha Russell into how we conduct user research and testing to help inform and improve the apprenticeship service from a user-centric perspective

The apprenticeship service – our current roadmap

Following on from my last blog and some of the feedback I received, I wanted to share the current delivery roadmap for the apprenticeship service with you. This starts to outline the most significant developments we are currently planning to …

Synchronous and asynchronous messaging - are you in sync with your digital service?

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In this post, I’m going to talk about the importance of how you integrate your various software components together. As I mentioned in my last blog post, when a user clicks on your web page to start a process, there’s …