An insight from ESFA user researcher Ayiesha Russell into how we conduct user research and testing to help inform and improve the apprenticeship service from a user-centric perspective
Solution Design and Innovation
Following on from my last blog and some of the feedback I received, I wanted to share the current delivery roadmap for the apprenticeship service with you. This starts to outline the most significant developments we are currently planning to …
ESFA's Eileen Logie gives her insight into transforming digital services.
In September 2015, I hired two software development apprentices. In this post I’ll talk about how we recruited them, what they’re working on, and how taking on apprentices is helping us plan for the future.
The nature of Information Systems Infrastructure has changed significantly over the past few years. Virtualisation has completely changed the way that IT departments can exploit their underlying technology platforms with cloud-based services offering the most exciting potential.
In this post, I’m going to talk about the importance of how you integrate your various software components together. As I mentioned in my last blog post, when a user clicks on your web page to start a process, there’s …
How do you offer 24/7 digital services in a 9-5 organisation? The SFA takes many things into account when offering digital services. One of the things we’ve realised is that we have to be really careful about offering transactional digital services outside normal office hours.
As in any organisation, at the SFA there are lots of little opportunities to use digital to improve internal processes and make things clearer, simpler or faster for our staff.
“So we have these really lean business processes and we are going to build a set of services to support them. We will have data supporting Service Based Design but we won’t de facto have lean data. ‘Lean data’ … …
My colleagues know that I’m a bit of a Star Trek fan. People who remember the show will tell you that you could usually tell who was going to have something nasty happen them in that particular episode. You would notice a man in a red shirt, who you didn’t recognise, beaming down to the planet and within five minutes he had been vapourised by an alien death ray or poisoned by an innocuous looking plant.