In part 2 of their blog, the apprenticeship service support team look at service transformation and a 'digital by default' model. They also explain how this model enabled them to respond to the challenges posed by the Coronavirus pandemic.
Angela Scale is one of the ESFA’s Product Managers in the Apprenticeship Service. Angela talks about how the launch of an application programming interface (API) for end-point assessment organisations will support the service as it grows.
We want to find out how well apprenticeships are working for apprentices. Industry moves fast and we want to make sure apprenticeships move with the times, and remain relevant and effective. But how? We’re starting by getting real-time feedback from apprentices …
CDS was a challenging project, in terms of the scale of the work, its technically complexity, and the number of contractor organisations involved. We take a look at what we delivered and what we learned.
The Customer Data Service allows us to transfer data in near real time between the multiple contractors who deliver the National Careers Service.
We hear from people in a contractor organisations who worked with us on the project.
How we kept the future, and others, in mind when designing the solution to a common problem.
The Customer Data Service (CDS) system was launched last November. It allows us to transfer data in near real time between the multiple contractors who deliver the National Careers Service.
The SFA runs the National Careers Service, which offers careers information, advice and guidance to citizens. We work with a number of contractors to supply the service. While this works well, it led to challenges around sharing data.
“So we have these really lean business processes and we are going to build a set of services to support them. We will have data supporting Service Based Design but we won’t de facto have lean data. ‘Lean data’ … …
Service Based Design - a phrase with the words ‘master’ and ‘data’ nowhere to be seen. Ah, so that’s it, build a few services, knock out a few corporate schemas, forget about data (storage is cheap after all) and the savings …