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Data

Data, chat bots and AI: how we transformed support in the apprenticeship service

Posted by: and , Posted on: - Categories: Apprenticeship service, Customer Data Service, Data, Technology
mobile phone displaying the apprenticeship service web chat box on screen

In part 2 of their blog, the apprenticeship service support team look at service transformation and a 'digital by default' model. They also explain how this model enabled them to respond to the challenges posed by the Coronavirus pandemic.

Scaling up the Apprenticeship assessment service

A Product Manager and two of her team discussing the launch of the API in front of a whiteboard

Angela Scale is one of the ESFA’s Product Managers in the Apprenticeship Service. Angela talks about how the launch of an application programming interface (API) for end-point assessment organisations will support the service as it grows.

Getting real-time feedback from apprentices

Posted by: , Posted on: - Categories: Agile, Apprenticeship service, Apprenticeships, Content design, Data, Employer Digital Service

We want to find out how well apprenticeships are working for apprentices. Industry moves fast and we want to make sure apprenticeships move with the times, and remain relevant and effective. But how? We’re starting by getting real-time feedback from apprentices …

Service Based Design

Posted by: , Posted on: - Categories: Data

Service Based Design - a phrase with the words ‘master’ and ‘data’ nowhere to be seen. Ah, so that’s it, build a few services, knock out a few corporate schemas, forget about data (storage is cheap after all) and the savings …