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Education and Skills Funding Agency

Why in a time when change is constant is it so important to create stability for our users?

Agile cycle. Requirements, design, develop, test, deploy, review

Why in a time when change is constant is it so important to create stability for our users?

Making accurate payments to providers and employers is a key aim of the Apprenticeship Service and a key user need to address. Gary Tucker, Deputy Director at the Apprenticeship Service, talks about how the Service has created very accurate payments and built a capability to ensure apprentices are given the opportunities they deserve.

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Writing with mental health in mind

Posted by: Mark Avery, Posted on: 2 August 2017 - Categories: Assisted digital, Content design
User feedback helps us understand the problems people face

...experiences to ensure our services are accessible for people with mental health conditions. Making services accessible to all I believe this is where great content can help. It has the...

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Testing live apprenticeship vacancies on the careers service

Posted by: Helen Cassidy, Posted on: 20 July 2017 - Categories: Citizen digital service
An example of a job profile on the digital careers service

...of the National Careers Service arrive straight into our job profiles via an internet search, using terms such as: “How to become a social worker…(police officer, train driver...or whatever specific...

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The apprenticeship service and one team government

Posted by: Mark Stanley, Posted on: 12 July 2017 - Categories: Agile, Apprenticeship service
Policy and digital specialists working together in Coventry

...quick access to those best placed to answer their questions. There are many examples of when this worked well on the apprenticeship service - our service designer Emma Gasson blogged...

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It's all about the apprentices

Posted by: Gary Tucker, Posted on: 7 July 2017 - Categories: Apprenticeship service

Members of the apprenticeship service delivery team at one of our many retros Rarely in your daily working life do you stand back and think about the impact of what...

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How we do user research in public beta

Posted by: Jess Gough, Posted on: 4 July 2017 - Categories: Apprenticeship service
Post-it notes and sharpies

...online. We were able to make rapid tweaks to make the process easier for all employers who would be using their apprenticeship service account. Testing payments We had already done...

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So you've registered - what's next?

Posted by: Emma Gasson, Posted on: 6 April 2017 - Categories: Apprenticeship service

...Agency (formerly Skills Funding Agency). From May onwards, levy-paying employers will be able to access their funding for new apprenticeships to start. To help you prepare for the introduction of...

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5 things we've learnt on our journey to #oneteam

Posted by: James Reeve, Posted on: 5 April 2017 - Categories: Apprenticeship service
Mark Dalgarno (delivery manager at the Department for Education) looking at notes in a meeting

...quite difficult. We had to try some new ways to make policy and service design the same thing. 5 things we’ve learnt 1. When you design a new digital service,...

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Don't bring policy and delivery closer together - make them the same thing

Posted by: James Reeve, Posted on: 24 March 2017 - Categories: Apprenticeship service
James and Dan

...April. If you’re an employer and due to pay the levy in April, you can register for the service now. If you’re interested in the service and how it’s being...

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Preview: how to add apprentices and set up payments

Posted by: Vanessa Clynes, Posted on: 20 March 2017 - Categories: Apprenticeship service
Coming soon to the apprenticeship service: add an apprentice and set up payments

...needs to match the data that you have approved on the apprenticeship service. You should talk to your training provider about a reasonable deadline to allow them to make sure...

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5 questions employers ask when registering for the apprenticeship service

Posted by: Vanessa Clynes, Posted on: 17 March 2017 - Categories: Apprenticeship service
Registering for the apprenticeship service

...link the amount of levy you’ve paid to your account. Depending on the size and complexity of your organisation, this might be more straightforward for some than others. The first...

Read more of 5 questions employers ask when registering for the apprenticeship service - 11 comments
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A blog about how the Education & Skills Funding Agency is transforming its digital services to become digital by default.

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