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Design trust - why it's important to influence stakeholders in the right direction

Lean UX canvas template containing 8 parts: 1. Business problem, 2. Business outcomes, 3. Users and customers, 4. User benefits, 5. Solution ideas, 6. Hypothesis, 7. What's the most important thing we need to learn first?, 8. What's the least amount of work we need to do to learn the next most important thing?

As designers, solving user problems is built within our DNA. We create our best designs when we work together to solve issues that users face.

Data, chat bots and AI: how we transformed support in the apprenticeship service

Posted by: and , Posted on: - Categories: Apprenticeship service, Customer Data Service, Data, Technology
mobile phone displaying the apprenticeship service web chat box on screen

In part 2 of their blog, the apprenticeship service support team look at service transformation and a 'digital by default' model. They also explain how this model enabled them to respond to the challenges posed by the Coronavirus pandemic.

A self-service model: how we transformed support in the apprenticeship service

Posted by: and , Posted on: - Categories: Apprenticeship service, Customer Data Service, Technology
Screenshot of the GOV.UK homepage for get help with the apprenticeship service, showing links to employer and training provider help articles.

In part 1 of their blog, the support team working in the Apprenticeship Service describe how they have transformed the way they work to provide a responsive, data-driven service for their users.

Less than six months to go until all apprenticeship starts must be on standards

Calendar pointing at 1st August 2020

Apprenticeship frameworks will soon be replaced by new apprenticeships standards on 1 August 2020. Find out how employers and providers are already seeing the benefits of moving to standards.