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From academic research to user research – 6 months in the Apprenticeship Service

Posted by: , Posted on: - Categories: Agile, Apprenticeship service, Public sector, User research
Employers are able to search for appropriate training courses and training providers as part of the Find Apprenticeship Training service. An example of a search inputted into FAT. The GOV.UK webpage displays a filter section. This demo shows a search for ‘digital’ apprenticeships. There is then a list of apprenticeships that are available displayed, varying in course levels and titles.

User researcher, Dan Clayton, talks about his transition from academic research to user research in the apprenticeship service, and how the Covid-19 pandemic has impacted how he works with colleagues and gathers research from users.

Design trust - why it's important to influence stakeholders in the right direction

Lean UX canvas template containing 8 parts: 1. Business problem, 2. Business outcomes, 3. Users and customers, 4. User benefits, 5. Solution ideas, 6. Hypothesis, 7. What's the most important thing we need to learn first?, 8. What's the least amount of work we need to do to learn the next most important thing?

As designers, solving user problems is built within our DNA. We create our best designs when we work together to solve issues that users face.

Data, chat bots and AI: how we transformed support in the apprenticeship service

Posted by: and , Posted on: - Categories: Apprenticeship service, Customer Data Service, Data, Technology
mobile phone displaying the apprenticeship service web chat box on screen

In part 2 of their blog, the apprenticeship service support team look at service transformation and a 'digital by default' model. They also explain how this model enabled them to respond to the challenges posed by the Coronavirus pandemic.

A self-service model: how we transformed support in the apprenticeship service

Posted by: and , Posted on: - Categories: Apprenticeship service, Customer Data Service, Technology
Screenshot of the GOV.UK homepage for get help with the apprenticeship service, showing links to employer and training provider help articles.

In part 1 of their blog, the support team working in the Apprenticeship Service describe how they have transformed the way they work to provide a responsive, data-driven service for their users.