Building digital capability in the public sector is not that easy. Gary Tucker, Head of digital for the apprenticeship service, shares 5 strategies for meeting this challenge
An insight from ESFA user researcher Ayiesha Russell into how we conduct user research and testing to help inform and improve the apprenticeship service from a user-centric perspective
In recent user testing of the digital careers service, we have had our eyes well and truly opened about what users think of apprenticeships as a career choice. We've been looking at what we need to do to support and …
The SFA’s Citizen Digital Team build and manage digital services which give people career information, advice and guidance (IAG). When I joined the team as User Research Manager, I inherited the existing research the team had done.
Back in March, I took the plunge of applying for a job within the Skills Funding Agency as a Product Manager. I'd worked previously at a FTSE 100 company, looking after their websites. Now I’m a Civil Servant I no …
The (space shuttle) Citizen Digital Discovery, launched in the summer, successfully landed last month – destination Alpha! I consider myself lucky to be captain of this particular voyage. As Service Manager I've been given the task to create a new …