In recent user testing of the digital careers service, we have had our eyes well and truly opened about what users think of apprenticeships as a career choice. We've been looking at what we need to do to support and …
Helen is a User Researcher in the Skills Funding Agency's Citizen Digital Team.
The SFA’s Citizen Digital Team build and manage digital services which give people career information, advice and guidance (IAG). When I joined the team as User Research Manager, I inherited the existing research the team had done.