Building digital capability in the public sector is not that easy. Gary Tucker, Head of digital for the apprenticeship service, shares 5 strategies for meeting this challenge
An insight from ESFA user researcher Ayiesha Russell into how we conduct user research and testing to help inform and improve the apprenticeship service from a user-centric perspective
Following on from my last blog and some of the feedback I received, I wanted to share the current delivery roadmap for the apprenticeship service with you. This starts to outline the most significant developments we are currently planning to …
ESFA's Eileen Logie gives her insight into transforming digital services.
...the digital champions' role. Paul Jeffreys, from DVLA Corporate Services, spoke about his organisation’s digital transformation. Gary Tucker, Head of Employer Digital Service, spoke about our Find an apprenticeship exemplar,...
...management chain. Yammer enables and encourages point-to-point communication - anyone can talk to anyone else. For example: Staff from across the SFA have joined a Continuous Improvement Yammer group. Members...
...service contracts where possible, to save us having to do our own procurement (share first) Then, use the G-cloud, an online marketplace where suppliers offer their cloud-based services to the...
...not user need. Why a minimal viable service? Is that it? No it certainly isn’t. We needed to make a significant shift from designing a service around policy, to designing...
Moving to agile development methodologies has created a whirlwind of change for people. Out with the old and in the new. But the focus on iterative customer-led developments has meant that we are less comfortable nailing down requirements in advance. …