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Digital strategy

How the Apprenticeship Service has been creating a culture of design crits

Template used during a design crit feedback workshop. Shows four sections: likes, ideas, challenges and questions, and post-it notes in each section. Blurred text.

Jaskiran Kang, lead interaction designer in ESFA’s Apprenticeship Service, talks about how the service has changed the way design crits are run and why they’re so important.

Scaling up the Apprenticeship assessment service

A Product Manager and two of her team discussing the launch of the API in front of a whiteboard

Angela Scale is one of the ESFA’s Product Managers in the Apprenticeship Service. Angela talks about how the launch of an application programming interface (API) for end-point assessment organisations will support the service as it grows.

How the Apprenticeship Service is leading the way in digital innovation

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Here at the Apprenticeship Service, we are known for our digital innovation. In 2018, we won the Digital Public Service Innovation of the Year award. We are planning new innovations at present, which will be the subject of blogs in …

‘Quick, intuitive, easy’: How we have improved apprenticeship service applications for end-point assessment organisations

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post it not with Keep things simple on it

We are launching a new digital system to improve the process for end-point assessment organisations (EPAOs) submitting applications to assess apprenticeship standards. The learning requirements for standards are set out in an assessment plan. We know from feedback from users that …

Why is a careers service Digital First?

National Careers Service logo

For this blog we are handing over to our colleague Joe Billington, director of the National Careers Service (NCS) on how, just like the apprenticeship service, the NCS has adopted a digital first approach. The mission statement for the National …

Clones that take the risk out of product rollout

Posted by: , Posted on: - Categories: Agile, Apprenticeship service, Apprenticeships, Content design, Digital strategy, Technology, Testing

Delivery Manager Andrew Howe on how replica environments support rollout confidence and protect user experience Talk of “top-secret replicas” and people would be forgiven for thinking of sinister sci-fi clones … but exactly the opposite is true within the apprenticeship …

Understanding our users better using the Large Employer Roadshows

Posted by: , Posted on: - Categories: Agile, Apprenticeship service, Apprenticeships, Content design, Digital strategy, User research

My name is Ben and I’m a user researcher working on the apprenticeship service. The apprenticeship service research team were recently given the opportunity to attend this year’s large employer roadshows (LERs). The roadshows are a chance for employers to …