My name is Ben and I’m a user researcher working on the apprenticeship service. The apprenticeship service research team were recently given the opportunity to attend this year’s large employer roadshows (LERs). The roadshows are a chance for employers to …
Building digital capability in the public sector is not that easy. Gary Tucker, Head of digital for the apprenticeship service, shares 5 strategies for meeting this challenge
Following on from my last blog and some of the feedback I received, I wanted to share the current delivery roadmap for the apprenticeship service with you. This starts to outline the most significant developments we are currently planning to …
ESFA's Eileen Logie gives her insight into transforming digital services.
...minimal viable service – it’s not the end game! How developing a minimum viable service gave us the biggest “bang for our buck”: maximum learning with minimal effort. My...
...Service team showing their Alpha user stories and mock ups Again self-organisation was clearly evident and the morning, supplemented with festive cakes and biscuits, proved a hit and great way...
...an organisation which already provides many online services for our users to engage and transact with, but we know from feedback that they often find the Agency services frustrating to...