...website. The site provides users with information, advice and guidance to help them make decisions on learning, training and work opportunities. I look after the site both from a business-as-usual...
...why the really good online transactional sites are very careful with the way they give messages back to the user. They will give messages back that state ‘We’ve forwarded your...
...more readily and help people find what they’re looking for without the need to search within a PDF. In theory, the manual format offers users the chance to short-cut right...
...respond to the challenges posed by the Coronavirus pandemic. Online self-service As our team created content for knowledge articles to form a searchable help centre, we explored different ways to...
...will continue for everyone interested in applying for an apprenticeship. Employers will be able to register securely and set up an account online to view their apprenticeship funding. Government Gateway...
...share best practice, feedback on user experience and improve the service. Mobile working MyIT - example windows phone Using Windows phones has opened up a new dimension for the organisation...
...Agency (formerly Skills Funding Agency). From May onwards, levy-paying employers will be able to access their funding for new apprenticeships to start. To help you prepare for the introduction of...
...an organisation which already provides many online services for our users to engage and transact with, but we know from feedback that they often find the Agency services frustrating to...
...Owner needs to be just that: own the product and be accountable for the decisions they make. Giving users ownership of their data The fundamental difference for the customer is...
...includes all products that are available on our website for the public to use. I have oversight of all digital product development for the National Careers Service, supporting new products...