In part 2 of their blog, the apprenticeship service support team look at service transformation and a 'digital by default' model. They also explain how this model enabled them to respond to the challenges posed by the Coronavirus pandemic.
Content designer for the apprenticeship service
In part 1 of their blog, the support team working in the Apprenticeship Service describe how they have transformed the way they work to provide a responsive, data-driven service for their users.
Related content and links
A blog about how the Education & Skills Funding Agency is transforming its digital services to become digital by default.