In part 2 of their blog, the apprenticeship service support team look at service transformation and a 'digital by default' model. They also explain how this model enabled them to respond to the challenges posed by the Coronavirus pandemic.
Customer Data Service
In part 1 of their blog, the support team working in the Apprenticeship Service describe how they have transformed the way they work to provide a responsive, data-driven service for their users.
CDS was a challenging project, in terms of the scale of the work, its technically complexity, and the number of contractor organisations involved. We take a look at what we delivered and what we learned.
The Customer Data Service allows us to transfer data in near real time between the multiple contractors who deliver the National Careers Service.
We hear from people in a contractor organisations who worked with us on the project.
How we kept the future, and others, in mind when designing the solution to a common problem.
The Customer Data Service (CDS) system was launched last November. It allows us to transfer data in near real time between the multiple contractors who deliver the National Careers Service.
The SFA runs the National Careers Service, which offers careers information, advice and guidance to citizens. We work with a number of contractors to supply the service. While this works well, it led to challenges around sharing data.