Data, chat bots and AI: how we transformed support in the apprenticeship service
Posted by:
Catherine Gilhooly and Oliver Rose, Posted on:
-
Categories:
Apprenticeship service, Customer Data Service, Data, Technology
![mobile phone displaying the apprenticeship service web chat box on screen](https://sfadigital.blog.gov.uk/wp-content/uploads/sites/134/2020/08/AI-chat-bot-1-620x414.png)
In part 2 of their blog, the apprenticeship service support team look at service transformation and a 'digital by default' model. They also explain how this model enabled them to respond to the challenges posed by the Coronavirus pandemic.