Building digital capability in the public sector is not that easy. Gary Tucker, Head of digital for the apprenticeship service, shares 5 strategies for meeting this challenge
An insight from ESFA user researcher Ayiesha Russell into how we conduct user research and testing to help inform and improve the apprenticeship service from a user-centric perspective
...that a good percentage of our service users can potentially experience a smooth transition between our citizen-facing services. In joining up our data, we can support future apprenticeship journeys that...
...cyclical user journeys As User Researcher I continued in my quest to understand the wider needs of the service users. I interviewed over 80 people - current users of the...
...Manager Designer Lead Developer Performance Analyst Product Manager Project Support Service Manager Technical Architect Web Operations Analyst Starting with user needs I’m Product Manager for the National Careers Service (NCS)...
...I get there? (what is the best route to get where I want to be) Our team vision is to create a service that provides appropriate and individualised responses to...