Building digital capability in the public sector is not that easy. Gary Tucker, Head of digital for the apprenticeship service, shares 5 strategies for meeting this challenge
An insight from ESFA user researcher Ayiesha Russell into how we conduct user research and testing to help inform and improve the apprenticeship service from a user-centric perspective
...of the National Careers Service arrive straight into our job profiles via an internet search, using terms such as: “How to become a social worker…(police officer, train driver...or whatever specific...
...cyclical user journeys As User Researcher I continued in my quest to understand the wider needs of the service users. I interviewed over 80 people - current users of the...
...website. The site provides users with information, advice and guidance to help them make decisions on learning, training and work opportunities. I look after the site both from a business-as-usual...
...the data suggests a firm link between online registration and content consumption for the existing service; registered repeat visits during the last quarter comprised less than 5% of total visits,...