Jaskiran Kang

Lead interaction designer in ESFA’s Apprenticeship Service

Design trust - why it's important to influence stakeholders in the right direction

Posted by: and , Posted on: - Categories: Apprenticeship service, Design, Employer Digital Service, End-point assessment organisation, Projects
Lean UX canvas template containing 8 parts: 1. Business problem, 2. Business outcomes, 3. Users and customers, 4. User benefits, 5. Solution ideas, 6. Hypothesis, 7. What's the most important thing we need to learn first?, 8. What's the least amount of work we need to do to learn the next most important thing?

As designers, solving user problems is built within our DNA. We create our best designs when we work together to solve issues that users face.

How the Apprenticeship Service has been creating a culture of design crits

Posted by: , Posted on: - Categories: Agile, Apprenticeship service, Content design, Digital strategy, Solution Design and Innovation, Technology
Template used during a design crit feedback workshop. Shows four sections: likes, ideas, challenges and questions, and post-it notes in each section. Blurred text.

Jaskiran Kang, lead interaction designer in ESFA’s Apprenticeship Service, talks about how the service has changed the way design crits are run and why they’re so important.