As designers, solving user problems is built within our DNA. We create our best designs when we work together to solve issues that users face.
How many times have you started a task only to realise you don’t have the equipment or information you need? Here are some tips to help you. Each account on the apprenticeship service must have registered at least one: account …
We want to find out how well apprenticeships are working for apprentices. Industry moves fast and we want to make sure apprenticeships move with the times, and remain relevant and effective. But how? We’re starting by getting real-time feedback from apprentices …
Product owner Paul Kelman tells us about a new apprenticeship feedback service designed to help employers share views on training providers. We’re developing an exciting new feature so that users can give feedback on aspects of their apprenticeship programmes. Initially …
My name’s Andy and I’ve worked for the Education and Skills Funding Agency for nearly eight years. For the past year, I have been helping to lead the delivery of the new apprenticeship service in my role as product manager. …
The Find an apprenticeship (FAA) digital service went live in March 2015, but work didn't stop there. We take a look back at FAA’s first year and find out what's coming next.
The Skills Funding Agency is designing a new service to help employers engage with apprenticeships online. When the service is live, it will help employers find out more about apprenticeships, recruit apprentices and manage funding. As part of our research we’d like …
Having a deep understanding of our users’ needs is crucial for building successful digital services. Here Vanessa, one of our User Researchers, rounds up some of the most common user research myths she's come across. If there are any you think …
Jessica Gough, User Research Manager for our Find an Apprenticeship exemplar service, recently wrote a post for GDS's Assisted Digital blog. In the post she looks at how we're conducting user research with young people who have learning difficulties or lower literacy …
The Find an apprenticeship digital service has been helping people search and apply for apprenticeships online since December 2014. We have now passed our live assessment, giving us the green light to go fully live with the Service.