Jessica Gough, User Research Manager for our Find an Apprenticeship exemplar service, recently wrote a post for GDS's Assisted Digital blog. In the post she looks at how we're conducting user research with young people who have learning difficulties or lower literacy or digital skills:
An important focus for us has been understanding what challenges our users may have using the ‘Find an apprenticeship’ service. Generally our users are aged between 16 and 24 so it could easily be assumed these users have oodles of digital skills, the latest smartphones and know their way around a computer. For some this is the case, but we knew that there was a group out there this did not apply to.
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Jess works in our Employer Digital Service. They're currently looking for a .NET Lead Developer to join the team. Find out more about digital jobs available at the SFA.