Service Based Design
Service Based Design - a phrase with the words ‘master’ and ‘data’ nowhere to be seen. Ah, so that’s it, build a few services, knock out a few corporate schemas,...
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Follow your dream and learn every day
Posted by:
Karen Garland, Posted on:
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Categories:
Apprenticeship service, Apprenticeships, Content design, Jobs and careers
...a writer – but I did it and never looked back. Let me explain - when I say ‘writer’ I don’t mean best-selling author or Hollywood screenplay writer – but...
A self-service model: how we transformed support in the apprenticeship service
Posted by:
Catherine Gilhooly and Oliver Rose, Posted on:
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Categories:
Apprenticeship service, Customer Data Service, Technology
...and text messages within 4 hours, during our service opening hours of 8am to 8pm, Monday to Friday. Self-service Our online help centre is a completely new concept for the...
Making nine different organisations look like one
The SFA runs the National Careers Service, which offers careers information, advice and guidance to citizens. We work with a number of contractors to supply the service. While this works...
Scalable, portable and transferable – building a digital service others can use
Posted by:
Joe Billington, Posted on:
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Categories:
Customer Data Service, Data, Projects, Technology
...to that challenge. CDS allows us to transfer data in near real time between the multiple contractors who deliver the National Careers Service. The Customer Data Service: makes a service...
Lean data
“So we have these really lean business processes and we are going to build a set of services to support them. We will have data supporting Service Based Design but...
The benefits of sharing data between multiple contractors
The Customer Data Service (CDS) system was launched last November. It allows us to transfer data in near real time between the multiple contractors who deliver the National Careers Service....
Citizen digital service - discovery to alpha
...I get there? (what is the best route to get where I want to be) Our team vision is to create a service that provides appropriate and individualised responses to...
Data, chat bots and AI: how we transformed support in the apprenticeship service
Posted by:
Catherine Gilhooly and Oliver Rose, Posted on:
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Categories:
Apprenticeship service, Customer Data Service, Data, Technology
In part 2 of their blog, the apprenticeship service support team look at service transformation and a 'digital by default' model. They also explain how this model enabled them to...
The apprenticeship service – our current roadmap
Posted by:
Eileen Logie, Posted on:
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Categories:
Agile, Apprenticeship service, Apprenticeships, Change delivery, Content design, Delivery Management, Digital strategy, Solution Design and Innovation, Technology, User research
...vision for an ever-evolving and improving apprenticeship service, in which we listen intently to our users and work with them to make the service the best that it can be....