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Daniel Clayton

User Researcher, Apprenticeship Service

From academic research to user research – 6 months in the Apprenticeship Service

Posted by: , Posted on: - Categories: Agile, Apprenticeship service, Public sector, User research
Employers are able to search for appropriate training courses and training providers as part of the Find Apprenticeship Training service. An example of a search inputted into FAT. The GOV.UK webpage displays a filter section. This demo shows a search for ‘digital’ apprenticeships. There is then a list of apprenticeships that are available displayed, varying in course levels and titles.

User researcher, Dan Clayton, talks about his transition from academic research to user research in the apprenticeship service, and how the Covid-19 pandemic has impacted how he works with colleagues and gathers research from users.