As designers, solving user problems is built within our DNA. We create our best designs when we work together to solve issues that users face.
At the ESFA we have been conducting research with providers focusing on how they submit data to us and where improvements can be made. We looked at what transpires before and after submission of the ILR returns.
A new project has improved the way providers view their adult allocations statements.
The Customer Data Service (CDS) system was launched last November. It allows us to transfer data in near real time between the multiple contractors who deliver the National Careers Service...
The SFA’s Customer Data Service (CDS), which was launched last November, allows us to transfer data in near real time between the multiple contractors who deliver the National Careers Service....
...to that challenge. CDS allows us to transfer data in near real time between the multiple contractors who deliver the National Careers Service. The Customer Data Service: makes a service...
The Customer Data Service (CDS) system was launched last November. It allows us to transfer data in near real time between the multiple contractors who deliver the National Careers Service....
The SFA runs the National Careers Service, which offers careers information, advice and guidance to citizens. We work with a number of contractors to supply the service. While this works...
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...risk of duplicated/missed effort, confusion and delay. How can they all be the ‘best’? Each method claims to be best (or at least good) practice for delivering IT-based services. How...