Moving from a 'monolithic' supplier to a multi-vendor environment

2014 has been an important year for the Agency. We've moved from a 'monolithic' supplier to a new tower model with Service Integration and Management (SIAM) and a Service desk...
2014 has been an important year for the Agency. We've moved from a 'monolithic' supplier to a new tower model with Service Integration and Management (SIAM) and a Service desk...