Moving from a 'monolithic' supplier to a multi-vendor environment
![Agency tower model with SIAM](https://sfadigital.blog.gov.uk/wp-content/uploads/sites/134/2014/12/SFA-Tower-Model.png)
2014 has been an important year for the Agency. We've moved from a 'monolithic' supplier to a new tower model with Service Integration and Management (SIAM) and a Service desk running across the towers. The tower model moves organisations away …