Using cartoons to bring user research to life
...on this topic for the GDS User Researchers blog. User research cartoon - Hannah Like many user researchers, I’ve spent years experimenting with different ways of helping stakeholders engage with...
Reviewing 2014 - Our first giant retrospective and CDO show and tell
...Service team showing their Alpha user stories and mock ups Again self-organisation was clearly evident and the morning, supplemented with festive cakes and biscuits, proved a hit and great way...
Moving from a 'monolithic' supplier to a multi-vendor environment
2014 has been an important year for the Agency. We've moved from a 'monolithic' supplier to a new tower model with Service Integration and Management (SIAM) and a Service desk...
Work is something we do, it doesn't have to be a place we go to!
...share best practice, feedback on user experience and improve the service. Mobile working MyIT - example windows phone Using Windows phones has opened up a new dimension for the organisation...
Testing with assisted digital users
...by our service to understand if it meets their needs and to find out how they would access the service. The charity has warned that although they can help arrange...
Getting value from agile - benefits management in the digital world
Moving to agile development methodologies has created a whirlwind of change for people. Out with the old and in the new. But the focus on iterative customer-led developments has meant that we are less comfortable nailing down requirements in advance. …
Continuous learning
...continually. There are so many ways to learn; from the people around us, formal training, internet sources such as Pluralsight, massive open online courses (MOOCs) such as Coursera, local meetups...
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