A self-service model: how we transformed support in the apprenticeship service

Posted by: and , Posted on: - Categories: Apprenticeship service, Customer Data Service, Technology
Screenshot of the GOV.UK homepage for get help with the apprenticeship service, showing links to employer and training provider help articles.

In part 1 of their blog, the support team working in the Apprenticeship Service describe how they have transformed the way they work to provide a responsive, data-driven service for their users.