Data, chat bots and AI: how we transformed support in the apprenticeship service
Posted by:
Catherine Gilhooly and Oliver Rose, Posted on:
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Categories:
Apprenticeship service, Customer Data Service, Data, Technology
In part 2 of their blog, the apprenticeship service support team look at service transformation and a 'digital by default' model. They also explain how this model enabled them to respond to the challenges posed by the Coronavirus pandemic.
