Catherine Gilhooly

Senior content designer for the apprenticeship service

Data, chat bots and AI: how we transformed support in the apprenticeship service

Posted by: and , Posted on: - Categories: Apprenticeship service, Customer Data Service, Data, Technology
mobile phone displaying the apprenticeship service web chat box on screen

In part 2 of their blog, the apprenticeship service support team look at service transformation and a 'digital by default' model. They also explain how this model enabled them to respond to the challenges posed by the Coronavirus pandemic.

A self-service model: how we transformed support in the apprenticeship service

Posted by: and , Posted on: - Categories: Apprenticeship service, Customer Data Service, Technology
Screenshot of the GOV.UK homepage for get help with the apprenticeship service, showing links to employer and training provider help articles.

In part 1 of their blog, the support team working in the Apprenticeship Service describe how they have transformed the way they work to provide a responsive, data-driven service for their users.