Lead user researcher at the apprenticeship service
At the apprenticeship service, we know the importance of focussing on user need. An important part of my role as lead user researcher is to bring together the knowledge of our user’ needs into a format which makes them accessible …
...service. In December 2016 the apprenticeship service passed its beta service assessment, meaning we could go live. While that’s a great achievement, it did not mean that our work was...
Jessica Gough, User Research Manager for our Find an Apprenticeship exemplar service, recently wrote a post for GDS's Assisted Digital blog. In the post she looks at how we're conducting...