In a previous blog we explained that we have moved away from large IT contracts, handled by a single outsourcer, to a “tower model”. In this model separate IT components are supplied by different companies, and Service Integration and Management …
In a previous blog we explained that we have moved away from large IT contracts, handled by a single outsourcer, to a “tower model”. In this model separate IT components – such as hosting, applications, network, security and desktop support …
Projects are hard. Especially IT ones. As well as considering the business objectives you also need to consider lots of other things: the sort of technology platform, the support model, security.
Historically the SFA has provisioned traditional hosting services to run our ICT Services. This has resulted in us owning a significant amount of aging physical infrastructure which is costly to run and requires continuous investment to maintain. We recognised that …
2014 has been an important year for the Agency. We've moved from a 'monolithic' supplier to a new tower model with Service Integration and Management (SIAM) and a Service desk running across the towers. The tower model moves organisations away …
We can work anywhere anytime It’s been quite a journey – from steam power to warp speed. We have genuinely transformed our end user technology profile in a roll out of only 7 weeks. Oh and at the same time …