GOV.UK
Scalable, portable and transferable – building a digital service others can use
How we kept the future, and others, in mind when designing the solution to a common problem.
Technology
The benefits of sharing data between multiple contractors
The Customer Data Service (CDS) system was launched last November. It allows us to transfer data in near real time between the multiple contractors who deliver the National Careers Service.
Making nine different organisations look like one
The SFA runs the National Careers Service, which offers careers information, advice and guidance to citizens. We work with a number of contractors to supply the service. While this works well, it led to challenges around sharing data.
Is your head in the clouds?
The nature of Information Systems Infrastructure has changed significantly over the past few years. Virtualisation has completely changed the way that IT departments can exploit their underlying technology platforms with cloud-based services offering the most exciting potential.
Service Integration and Management - SIAM 3 months in
In a previous blog we explained that we have moved away from large IT contracts, handled by a single outsourcer, to a “tower model”. In this model separate IT components are supplied by different companies, and Service Integration and Management …
Supply chain transformation - procurement lessons learnt
In a previous blog we explained that we have moved away from large IT contracts, handled by a single outsourcer, to a “tower model”. In this model separate IT components – such as hosting, applications, network, security and desktop support …
The challenge of untangling project siloes
Projects are hard. Especially IT ones. As well as considering the business objectives you also need to consider lots of other things: the sort of technology platform, the support model, security.
Moving legacy services to the cloud
Historically the SFA has provisioned traditional hosting services to run our ICT Services. This has resulted in us owning a significant amount of aging physical infrastructure which is costly to run and requires continuous investment to maintain. We recognised that …
Moving from a 'monolithic' supplier to a multi-vendor environment
2014 has been an important year for the Agency. We've moved from a 'monolithic' supplier to a new tower model with Service Integration and Management (SIAM) and a Service desk running across the towers. The tower model moves organisations away …
Work is something we do, it doesn't have to be a place we go to!
We can work anywhere anytime It’s been quite a journey – from steam power to warp speed. We have genuinely transformed our end user technology profile in a roll out of only 7 weeks. Oh and at the same time …