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Education and Skills Funding Agency

Why in a time when change is constant is it so important to create stability for our users?

Agile cycle. Requirements, design, develop, test, deploy, review

Why in a time when change is constant is it so important to create stability for our users?

Making accurate payments to providers and employers is a key aim of the Apprenticeship Service and a key user need to address. Gary Tucker, Deputy Director at the Apprenticeship Service, talks about how the Service has created very accurate payments and built a capability to ensure apprentices are given the opportunities they deserve.

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Find an Apprenticeship exemplar in public beta

Posted by: Tim Clayton, Posted on: 20 January 2015 - Categories: Apprenticeships exemplar

...exemplar is at the vanguard of a new generation of digital services. I’m very proud of it, and the KPIs (Key Performance Indicators) we have achieved in the first few...

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Why we start with a minimal viable service – it’s not the end game!

Posted by: Angela Scale, Posted on: 14 January 2015 - Categories: Apprenticeships exemplar, Change delivery, User research
The search facility on our previous site, and on the new site - redeveloped based on user feedback and need

...providers to post apprenticeships on behalf of employers was inflexible. In addition the ways we delivered improvements to these services was not cost effective, and was based on policy requirements,...

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Citizen digital service - discovery to alpha

Posted by: Samantha Bestwick, Posted on: 12 January 2015 - Categories: Citizen digital service

...the data suggests a firm link between online registration and content consumption for the existing service; registered repeat visits during the last quarter comprised less than 5% of total visits,...

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Using cartoons to bring user research to life

Posted by: Vanessa Clynes, Posted on: 23 December 2014 - Categories: User research
User Research cartoon - hannah

...on this topic for the GDS User Researchers blog. User research cartoon - Hannah Like many user researchers, I’ve spent years experimenting with different ways of helping stakeholders engage with...

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Reviewing 2014 - Our first giant retrospective and CDO show and tell

Posted by: Richard Mayou, Posted on: 23 December 2014 - Categories: Agile, Digital strategy
Staff working there way round the discussion boards/topics at the giant retro

...Service team showing their Alpha user stories and mock ups Again self-organisation was clearly evident and the morning, supplemented with festive cakes and biscuits, proved a hit and great way...

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Moving from a 'monolithic' supplier to a multi-vendor environment

Posted by: Béatrice Lightfoot, Posted on: 19 December 2014 - Categories: Supply chain, Technology
Agency tower model with SIAM

2014 has been an important year for the Agency. We've moved from a 'monolithic' supplier to a new tower model with Service Integration and Management (SIAM) and a Service desk...

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Work is something we do, it doesn't have to be a place we go to!

Posted by: Béatrice Lightfoot, Posted on: 9 December 2014 - Categories: Technology
MyIT end user technology

...share best practice, feedback on user experience and improve the service. Mobile working MyIT - example windows phone Using Windows phones has opened up a new dimension for the organisation...

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Testing with assisted digital users

Posted by: Gary Tucker, Posted on: 4 December 2014 - Categories: Apprenticeships exemplar, Assisted digital

...by our service to understand if it meets their needs and to find out how they would access the service. The charity has warned that although they can help arrange...

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Getting value from agile - benefits management in the digital world

Posted by: Tim Barrett, Posted on: 4 December 2014 - Categories: Change delivery
Delivering benefits diagram

Moving to agile development methodologies has created a whirlwind of change for people. Out with the old and in the new. But the focus on iterative customer-led developments has meant that we are less comfortable nailing down requirements in advance. …

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Continuous learning

Posted by: Tim Marlow, Posted on: 4 December 2014 - Categories: Solution Design and Innovation

...continually. There are so many ways to learn; from the people around us, formal training, internet sources such as Pluralsight, massive open online courses (MOOCs) such as Coursera, local meetups...

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A blog about how the Education & Skills Funding Agency is transforming its digital services to become digital by default.

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