ESFA Digital

Find an Apprenticeship exemplar in public beta

Tim Clayton, 20 January 2015 - Apprenticeships exemplar

So our Apprenticeships Exemplar is now in public Beta and motoring ahead in delivering that great experience we promised our users during user research. Take a peek at gov.uk/apply-apprenticeship This exemplar is at the vanguard of a new generation of …

Why we start with a minimal viable service – it’s not the end game!

Angela Scale, 14 January 2015 - Apprenticeships exemplar, Change delivery, User research

The 'find an apprenticeship exemplar has been in public beta for over a month, since our launch on 9 December 2014. We achieved our goal to deliver a ‘minimal viable service’ which would allow candidates to effectively search and apply for …

Citizen digital service - discovery to alpha

Samantha Bestwick, 12 January 2015 - Citizen digital service

The (space shuttle) Citizen Digital Discovery, launched in the summer, successfully landed last month – destination Alpha! I consider myself lucky to be captain of this particular voyage. As Service Manager I've been given the task to create a new …

Using cartoons to bring user research to life

Vanessa Clynes, 23 December 2014 - User research

Cartoons are a great way to help your colleagues identify with your users, and you don’t have to be an artist to make them work. I recently wrote a post on this topic for the GDS User Researchers blog. Like many …

Reviewing 2014 - Our first giant retrospective and CDO show and tell

Richard Mayou, 23 December 2014 - Agile, Digital strategy

Chance to reflect Last Wednesday (17th December) we held our first Agile 'giant' retrospective. It gave us chance to look back at our Agile projects over the past 12 months and discuss what had worked well, what needed to improve …

Moving from a 'monolithic' supplier to a multi-vendor environment

Béatrice Lightfoot, 19 December 2014 - Supply chain, Technology

2014 has been an important year for the Agency. We've moved from a 'monolithic' supplier to a new tower model with Service Integration and Management (SIAM) and a Service desk running across the towers. The tower model moves organisations away …

Work is something we do, it doesn't have to be a place we go to!

Béatrice Lightfoot, 9 December 2014 - Technology

We can work anywhere anytime It’s been quite a journey – from steam power to warp speed. We have genuinely transformed our end user technology profile in a roll out of only 7 weeks. Oh and at the same time …

Testing with assisted digital users

Gary Tucker, 4 December 2014 - Apprenticeships exemplar, Assisted digital

Meeting the needs of Assisted Digital users is something that the ‘find an apprenticeship’ exemplar team have worked really hard to address. Although we have only seen Assisted Digital needs in 5% of our users, we have addressed these needs by …

Getting value from agile - benefits management in the digital world

Tim Barrett, 4 December 2014 - Change delivery

Moving to agile development methodologies has created a whirlwind of change for people. Out with the old and in the new. But the focus on iterative customer-led developments has meant that we are less comfortable nailing down requirements in advance. …

Continuous learning

Tim Marlow, 4 December 2014 - Solution Design and Innovation

In my previous post I talked about the way that the UK is open to people switching careers. This will only happen, of course, if we set out to learn continually. There are so many ways to learn; from the people around us, …

Blog ESFA Digital

Why in a time when change is constant is it so important to create stability for our users?

Why in a time when change is constant is it so important to create stability for our users?

Find an Apprenticeship exemplar in public beta

Why we start with a minimal viable service – it’s not the end game!

Citizen digital service - discovery to alpha

Using cartoons to bring user research to life

Reviewing 2014 - Our first giant retrospective and CDO show and tell

Moving from a 'monolithic' supplier to a multi-vendor environment

Work is something we do, it doesn't have to be a place we go to!

Testing with assisted digital users

Getting value from agile - benefits management in the digital world

Continuous learning

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