Agile
Making accurate payments to providers and employers is a key aim of the Apprenticeship Service and a key user need to address. Gary Tucker, Deputy Director at the Apprenticeship Service, talks about how the Service has created very accurate payments and built a capability to ensure apprentices are given the opportunities they deserve.
User researcher, Dan Clayton, talks about his transition from academic research to user research in the apprenticeship service, and how the Covid-19 pandemic has impacted how he works with colleagues and gathers research from users.
At the ESFA we have been conducting research with providers focusing on how they submit data to us and where improvements can be made. We looked at what transpires before and after submission of the ILR returns.
Jaskiran Kang, lead interaction designer in ESFA’s Apprenticeship Service, talks about how the service has changed the way design crits are run and why they’re so important.
I started out as a business administration apprentice and now I help to design the online apprenticeship service.
Lydia Carvill, junior user researcher at the ESFA, talks about her journey into user research.
At the apprenticeship service, we know the importance of focussing on user need. An important part of my role as lead user researcher is to bring together the knowledge of our user’ needs into a format which makes them accessible …
Here at the Apprenticeship Service, we are known for our digital innovation. In 2018, we won the Digital Public Service Innovation of the Year award. We are planning new innovations at present, which will be the subject of blogs in …
We are launching a new digital system to improve the process for end-point assessment organisations (EPAOs) submitting applications to assess apprenticeship standards. The learning requirements for standards are set out in an assessment plan. We know from feedback from users that …
Does being digital mean being different? When you build a digital service does that make it a different thing to the rest of the service? The National Careers Service has spent a good deal of time trying to establish how …
